FAQ

[vc_row][vc_column][vc_toggle title=”How do i order?” el_id=”1456260485428-4b7c0539-d7a7″]1.Select your frames

2.Enter your prescription (or send later via email or fax) Find out how to read your prescription

3.Choose your lens package

4.Add to cart and pay![/vc_toggle][vc_toggle title=”What do I need to be able to place an order for prescription eyeglasses?” el_id=”1456260596914-360e91f4-9db7″]All you need is a copy of your glasses prescription and a valid credit card.

Call or email one of our Glasses Specialists at 1-800 VVglasses (ill give you this phone number later) or [email protected] and we will be happy to assist you.[/vc_toggle][vc_toggle title=”Can I send my prescription by fax or email afterwards?” el_id=”1456260619867-baa9f43e-f130″]Yes, you can! Just scan or upload a photo of your prescription and email it to [email protected] . You can also fax it: 1-800 (will give phone number later). We’ll send you a reminder email in case you forget.

[/vc_toggle][vc_toggle title=”I am having a hard time entering my prescription. Can I send it to you?” el_id=”1456260647747-72fd8e7b-14e5″]You can scan it and email it to us at [email protected] , snap a picture and send through text to 1-800(will be given later) or you can read it to us over the phone and we can input it for you. Please include your order number on the text, email or fax. Call, Chat Online, or Email one of our Glasses Specialists and we will be happy to assist you.

[/vc_toggle][vc_toggle title=”How do I get a glasses prescription?” el_id=”1456260758822-5fd8fb8e-f6fd”]You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

If you need help getting a copy, we would be happy to call your eye care provider for you.[/vc_toggle][vc_toggle title=”Is the order checked to make sure that nothing is wrong before shipping it to me?” el_id=”1456260778193-398f481c-5714″]Yes. We have trained opticians that quality check all of our frames and lenses prior to shipping them to you.[/vc_toggle][vc_toggle title=”Can you help me choose a style?” el_id=”1456260801006-06fd5ef1-884c”]Yes. Call, chat online(could we create a chat??), or email one of our Glasses Specialists at (will give number later) or [email protected] and we will be happy to assist you.[/vc_toggle][vc_toggle title=”How do I choose the right size frame for my face?” el_id=”1456260821049-9ec29bd7-e8d8″]We include the size measurements on the product detail pages for each frame. If you have current eyeglasses, you can most likely see these measurements written on the inside of the temple of your current glasses or on the back of the bridge.

The measurement is generally written like this: 52-18-145. The first measurement width of the lenses, the second is the bridge size (distance between the lenses), and the third is the temple size.

Call, chat (could we create a chat??) online, or email one of our Glasses Specialists at (will give number later) or [email protected] and we will be happy to assist you.[/vc_toggle][vc_toggle title=”Can I order just the frame?” el_id=”1456260840785-811269a0-fd74″]Yes. On the product page, as you configure your frames and lenses, you can select “Frame Only.”[/vc_toggle][vc_toggle title=”Can I use my contact lens prescription to order glasses?” el_id=”1456260876272-fdfc25a1-8b09″]No. These prescriptions are generally different from each other.[/vc_toggle][vc_toggle title=”Can I change my order?” el_id=”1456260922956-eb49f701-805b”]No problem. Just email us or give us a call at 1-800-(will give later). Try to contact us within 12 hrs, since we process our orders very quickly[/vc_toggle][vc_toggle title=”Can I cancel my order?” el_id=”1456260940108-aa2b3470-93b9″]No problem. Just email us or give us a call at 1-800-917-7083. Try to contact us within 12 hrs, since we process our orders very quickly. If you cancel before production you will be refunded 100% within 14 business days.[/vc_toggle][vc_toggle title=”I didn’t receive an email confirmation, what should I do?” el_id=”1456260971906-67cc4ba9-4c5e”]If you didn’t receive an email confirmation after two business days please email or call our Customer Service at 1800- will give number later[/vc_toggle][vc_toggle title=”Can I order Frames with “Plano“ (no prescription) lenses?” el_id=”1456260985957-91c9ba6e-b75f”]Yes. Simply select “blank” lenses on the product page as you configure lenses. Plano lenses are free and you will have the same great CR-39 lenses that someone who has a prescription would receive.[/vc_toggle][vc_toggle title=”What is the warranty?” el_id=”1456261008405-30f2aadf-cdb2″]Great question! All of our glasses come with a manufacturer’s warranty, which covers regular wear on your frames for 1 year and lenses for 30 days.

You can extend your warranty to cover accidental damage and prescription changes with our VV Coverage.

[/vc_toggle][vc_toggle title=”Where do you ship to?” el_id=”1456261045029-a1b7ddc6-0f8c”]Right now we ship all over the U.S. (excluding Alaska and Hawaii)

[/vc_toggle][vc_toggle title=”How much does shipping cost?” el_id=”1456261084227-a5f71ca3-2db2″]

[/vc_toggle][vc_toggle title=”When will I receive my order?” el_id=”1456261107875-2e52b78a-060a”]We’ll work as fast as possible to make sure you receive your glasses in a timely manner. This will depend on your specific prescription + shipping method.

[/vc_toggle][vc_toggle title=”Do you ship internationally?” el_id=”1456261128124-6d183110-f2e3″]We do not currently ship internationally.[/vc_toggle][vc_toggle title=”How do I pay?” el_id=”1456261146095-5bbb406d-3949″]Great question! We accept all major credit cards: VISA, MasterCard, American Express, Amazon and Discovery.[/vc_toggle][vc_toggle title=”Is it safe to place an order online?” el_id=”1456261164062-be1b8870-4868″]Absolutely, we care about your security and privacy very much. Our site is 100% secured by the best e-commerce service in the industry.

[/vc_toggle][vc_toggle title=”How do I use a promo code?” el_id=”1456261187099-30240105-f5cd”]It’s easy! Add the glasses you want to your cart Scroll down to a box reading Coupon Code. Enter your specific code and click Apply Coupon.[/vc_toggle][vc_toggle title=”Can I use more than one promo code at a time?” el_id=”1456261217491-778f60b2-1092″]We limit coupons to one promotional code per order.[/vc_toggle][vc_toggle title=”How can you charge such low prices?” el_id=”1456261234052-d6ca3706-c942″]We cut out the middleman because we own our labs and equipment. This cuts out our overhead costs – passing along the savings to you![/vc_toggle][vc_toggle title=”Can I return it?” el_id=”1456261263269-381bef96-e91a”]Of course. If for whatever reason you’re not happy with your glasses within 14 days, we will return your money. No questions asked and completely hassle-free.[/vc_toggle][vc_toggle title=”How do I return or exchange it?” el_id=”1456261283680-cc9f07c3-e8e3″]Contact our Customer Service through the ‘Contact Us’ page. We’ll send you a free return shipping label. Please include your glasses and cleaning cloth in the case. Once we’ve received your return, we will process your store credit, exchange or refund.

[/vc_toggle][vc_toggle title=”My glasses arrived damaged. What now?” el_id=”1456261309441-7a1285d5-e9e9″]We’re sorry to hear this happened! Damages rarely occur during shipment, but if it does, we’ll fix the problem immediately. To return your glasses and get a new pair, email [email protected] with your order number, found in your confirmation email, and a picture of the damage.[/vc_toggle][/vc_column][/vc_row]